In the unfortunate event that you are not satisfied and have decided not to use the product, Green Apple Flooring are happy to accept complete order returns and provide a full refund including any delivery costs. Please note you must let us know within 30 days from date of delivery. To arrange please call us on 0800 002 9525 or 01702 233 333.

We will arrange the collection of goods on a day convenient to you (please note that we cannot specify a time).

This does not apply to products specifically made to your specifications and this includes Artificial Grass which is cut from a roll to your specific order size.

Unfortunately we are unable to accept any part order returns, or returns of any product that has been fitted, installed or in any way used.

Goods can only be returned if goods are in the original packaging. However, we are more than happy for you to open and inspect one pack of your product. Please ensure you do so carefully to avoid unnecessary damage to the packaging. If goods are inadequately packaged and damaged in transit we may need to charge accordingly.

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